Help/FAQs


General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to gastro.org to get to your member account information. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column. It will take you to the My AGA member account information page, and will take up to 30 minutes to appear in your Community profile.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the "Directory” link found in the main navigation bar. The directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education
  • Section Affiliation

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Separate Groups Top

Q: What are groups?

A: Outside of the all-members group, separate groups allow you to participate in discussions and share resources with a smaller niche of members. Each group has its own forum, library and directory.

Q: To what groups do I already belong?

A: All members are included in the AGA Community all-members group. Separate groups exist that narrow the discussions and resources to benefit a specific group or professional interest — i.e. an AGA Committee, Academy of Educators, trainees & early career GIs, etc.

Q: How do I join/subscribe to a group and the affiliated discussion forum?

A:  Click on “Groups” in the main navigation, and choose the group you wish to view or join. (Or you can view a list of all available groups here.) If you're eligible to join a group, a "join" button will be visible. If you're already in a group, you can access the content. Once you join or subscribe, then you will be asked to choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How do I leave a group or unsubscribe from a discussion?

A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. You can adjust the frequency of the emails to "no emails."

Q: Can I consolidate my email digests?

A: Yes. If you are a member of a group outside of the all-members forum, you will receive an email digest for each additional group's forum. Consolidate your digests with these three simple steps: Download the tutorial.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation.

Discussions | Top

Q: How do I see a listing of all of the posts in a specific group?

A: Locate the group you are interested in viewing on this page. Click through the group's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email. 

Q: How do I edit my post, after it's published?

A: Go to the discussion you'd like to edit, and click on the dropdown menu next to the "Reply to discussion" button. There's an option to edit. If you make the update before the Daily Digest goes out, most people will only see your latest version of the post.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Discussion Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Discussion Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.


Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.


Anonymous Posting | Top

Q: What is an anonymous posting?

A: Anonymous posting is for users who do not feel comfortable asking their questions or voicing a concern under their name. Please be respectful and follow the community terms and conditions.

Q: How do I post an anonymous question to the forum?

A: On the "post a message" form, there's a check-box that says "Post anonymously." Click on the check-box to make the anonymous posting active for your question or concern.

Q: Can anyone see who posted an anonymous question?

A: When you post anonymously, the post's author will appear to your colleagues as someone with an empty profile. Your name will be completely disassociated from the post, and said anonymous profile will get any and all credit. Please understand that no electronic communication is completely untraceable, but we respect your privacy and will not research the author unless we have a viable reason to do so.

Q: Why can't I see the anonymous post I just sent?

A: All anonymous postings are monitored by the community administrators to ensure that they follow the code of conduct and are appropriate for the forum. Your post will appear in less than 2 hours if it was accepted. Please allow extra time for approval if you post on the weekend. If your post was rejected, you will not receive an alert because your name was not connected to the post. Please direct any questions to Jess Diehl.

Ask Jess

Jess Diehl
Online Community Manager 
4930 Del Ray Ave.
Bethesda MD 20814
United States

Questions?

Advertisement